Customer service women - NELLY.COM


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Has my order been processed?

You will receive an order confirmation at the email address you provided almost immediately after your purchase has been approved.

The purchase did not go through, but has it made a reservation anyway?

A charge in your bank account may rarely occur even if there was an error in the order. In such a case, it will be undone within 1-5 business days.

When will I receive reimbursement for my return?

From the date you sent your package, it can take up to 14 days for us to receive and process the return. You will receive a return confirmation email as soon as the return has been processed. The refund process is also started at that time. For orders paid for by credit card, this process will take 1-5 working days. Refunds are always made to the card that was used for purchase.

Debit Cards

  • No charge
  • VISA, MasterCard, American Express, Maestro and Diners Club
  • €9,95 return postage

We currently accept VISA, MasterCard, American Express, Maestro and Diners Club. When you pay with a debit card, the transaction is processed by our payment partner, Adyen, to ensure fast and secure payment.

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