We don't have a phone number, but we'll be happy to help you via this contact form. We'll do our best to reply to your query as soon as possible, within 48 hours, weekdays (Mon-Fri).
Bring the package to a DHL Parcel Shop. You can find the nearest location on DHL's website. Tell them it's a return to Nelly.com/NLY Man and they will take care of the rest. Remember to save your proof of postage receipt until you receive confirmation from us that your return has been received and procesed.
If you have a complaint about a product or our service, then this is also the place for that. You will receive a confirmation that your complaint was received and you'll get a proper answer as soon as possible, although always within 14 days. If you do not agree to the answer, and we cannot come to a solution together, then you can put your complaint before the Thuiswinkel Disputes Committee, P.O. Box 90600, 2509 LP in The Hague (www.sgc.nl), or the European ODR Platform via this link.
We're working as fast as we can, but our response times are currently delayed. We really appreciate your patience and we'll get back to you ASAP.
Please note that we will only respond to emails written in English.