We are so glad you want to become a member! Now you'll get an extra personal shopping experience, the ability to save your favourites, receive personalised offers and track your orders plus much more. And the best part? It's completely free! First of all, please read and agree to these terms and conditions of membership, which apply to anyone who wants to create an account with us.
Registration and membership
To create an account with us, you must be 18 years of age or older or have parental consent. Membership is personal and non-transferable, and you may only have one (1) membership on Nelly.com. You are responsible for the accuracy of the information you provide. If you are found to have provided incorrect information during registration, your account may be deleted. Please be careful with your login details and handle them securely. As a member, you are ultimately responsible for your login details. All orders placed through your account are deemed to be your responsibility to pay. By accepting these terms and conditions of membership, you also agree not to misuse the Site or the membership by, for example, sending spam or viruses. NLY Scandinavia AB/Nelly.com has the right to review your membership account when there is a suspicion of abuse of the terms. Members who do not comply with the terms and conditions may have their membership terminated without prior notice.
Through the services offered by Nelly.com, Members will have the opportunity to take advantage of various promotions and discounted products, as well as earn and receive NLY Points and receive even better discounts and offers.
As a member of Nelly.com, you will receive personalized offers, news and other FAB news via email. If you don't want to subscribe to the newsletters, you can easily unsubscribe in the email or inside My Pages.
As a member, you get access to My Pages, where you can, for example, track your deliveries, save favourites, view your order history and your invoices. You will also receive personalised content on the site and relevant product recommendations, specific benefits and offers based on your use of the Site and your purchases. As a member, you will also be offered even easier returns processing during certain periods. Selection may be based on purchase and return history.
We usually communicate via email and other digital channels, such as advertising on our own and external websites (e.g. Facebook), but sometimes we also communicate via text messages and letters. You can log in to My Pages at any time and update your contact details or change the settings for what communications you want from us, and when. Please note, however, that we cannot help with restrictions or changes regarding social networks. In those cases, you will need to change the settings on the respective account on your own.
Points and bonuses - NLY Points
NLY Points work just like a discount code. You just enter at checkout how many of your NLY Points you want to use and they will be automatically deducted from your order. 1 NLY Point is worth 1 SEK. They only work as a discount on product and are not valid on shipping fees or other administrative costs. You can combine your NLY Points with other promotional codes. The validity of your NLY Points may vary, you can find more information about this on My Pages.
Cancel a membership
Your membership is valid until further notice, but you can cancel your membership at any time by contacting our customer service. If you choose to cancel your membership, your account will be deleted and any NLY Points will be removed. If you have not logged in, shopped or interacted with us at all (e.g. by contacting customer service) for 36 months, your membership will automatically be terminated. Your membership may also be terminated by us if you have breached the terms of membership or otherwise abused your membership.
Changes to membership terms
NLY reserves the right to make changes to these Membership Terms at any time. Any changes to these Terms of Membership will be posted on the Site or sent out via email. However, NLY recommends that you check the Site periodically for any changes to the Terms of Membership.
Handling of personal data
Nelly Lounge Community and Nelly Lounge Second hand channel
As a member of Nelly.com you can also create an account in the Nelly Lounge Community. The Nelly Lounge is a community where fashion and trend lovers can ask and get answers to questions and interact with other members digitally about fashion, trends and beauty. Nelly will post trend inspiration from stylists and makeup artists and other fashion and trend related information. We will also invite you to events, competitions, test groups, etc. Within our Community you can talk to other members in various discussion forums, via private messages or with Nelly through your Lounge inbox. As a member of the Nelly Lounge Community, you can upload photos, videos, create outfits, write posts for others to see and get inspired on both Nelly Lounge and Nelly.com. In addition, you can earn badges, complete various missions to earn points and then level up. Points, badges and levels can earn you various benefits on Nelly.com. Some badges are awarded as a sign of your fashion skills and others for being a dedicated Nelly Lounge member. New things will happen regularly to make the Lounge a vibrant and fun community to visit regularly. The excitement is that you don't know in advance what different rewards you might receive. In order for us to offer Nelly Lounge and make it as rewarding and personal as possible for you, we need to process your personal data. This takes the form of name, email address, place of residence, country, any profile picture posted, membership number, username, date of birth, gender, password, personal interests, choices and possibly your Instagram username
Important terms and conditions for using the Nelly Lounge Community and Nelly Lounge Second hand_
1. MEMBER'S RESPONSIBILITY FOR POSTING
The Member is responsible for the content posted by the Member on Nelly Lounge Community and Nelly Lounge Second hand:
does not cause damage or other inconvenience to Nelly or anyone else;
does not infringe or violate the intellectual property rights of Nelly or any other person;
is designed in accordance with Nelly's then current guidelines;
does not contain any personal information about anyone other than the Member;
does not violate any law or governmental regulation or order.
In the event of a breach, or suspected breach, of any of the above, Nelly has the right, without notice to the Member, to deny the Member the posting of any further material on the Nelly Lounge Community, Nelly Lounge Second hand and Nelly's other platforms by suspension or otherwise. In addition, Nelly has the right to remove, block or modify any material already posted. The Member shall not be entitled to any compensation or remuneration of any kind as a result of such action by Nelly. The Member is obliged to compensate Nelly for any damage or loss resulting from a breach of the above.
2. INTELLECTUAL PROPERTY RIGHTS
The Member is responsible for ensuring that the Member has the right to use the material posted by the Member on the Nelly Lounge Community and Nelly Lounge Second hand and that the posting does not infringe the intellectual property rights of another. In the event that a claim is made against Nelly as a result of material published by a member infringing the intellectual property rights of another, the member shall indemnify Nelly.
The Member is the sole owner of all rights to the material published by the Member on the Nelly Lounge Community and Nelly Lounge Second hand. Nelly is not granted an ownership right, but a license that grants Nelly a right to copyright the material by producing copies and making them available to the public worldwide. This includes the right to use, promote, publish or otherwise exploit the material within the Nelly Lounge Community, Nelly Lounge Second hand, Nelly.com or Nelly's other platforms. The license also grants Nelly a right to sublicense all or part of such material. Nelly also owns the right to freely and without restriction modify and adapt the material.
Although members are encouraged to respect each other by not copying and using other members' material, Nelly cannot guarantee that copying and reuse of material will not be made by others. Members post all material at their own risk and cannot hold Nelly liable for any infringement by third parties of the member's intellectual property rights.
All intellectual property rights pertaining to the Nelly Lounge Community platform and Nelly Lounge Second hand belong to Nelly or to the party from whom Nelly has obtained permission to use them. Copyright or other intellectual property rights in the Nelly Lounge Community and Nelly Lounge Second hand are not transferred to the Member. No intellectual property rights pertaining to the Nelly Lounge Community, Nelly Lounge Second or Nelly in general may be copied, modified or used without the written consent of Nelly.
3. ACCESS AND OPERATION
Nelly does not guarantee continuous, uninterrupted or secure access to the Nelly Lounge Community and Nelly Lounge Second hand and does not make any warranties regarding the functionality or availability of the Platforms.
4. SPECIFICALLY ABOUT SALES AND PURCHASES THROUGH THE MARKETPLACE
Only individuals are permitted to use Nelly Lounge Second hand and Nelly has the right to suspend members who are acting or appear to be acting on behalf of a business.
All sales are handled directly and exclusively between buyer and seller, i.e. the members themselves. Nelly is in no way a party to the sale but only provides the platform. Nelly has no responsibility for payments, shipping, security, delivery, receipt, condition of goods or anything else related to the sale. This also means that Nelly's General Terms and Conditions do not apply to purchases made on Nelly Lounge Second hand. As Nelly is not a party to the sales and purchases made on Nelly Lounge Second hand, members should not assume that an offer, sale or purchase is valid and legal simply because it occurs on Nelly Lounge Second hand. Nelly is not responsible for the product advertised. Nelly is also not liable for any damages directly or indirectly caused to a member through the use of Nelly Lounge Second hand and its content.
Swedish law shall apply to all dealings between Nelly and the members.
Contact and questions
If you have any questions whatsoever about the membership, you are always welcome to contact our customer service here.