Store Purchase Terms and Conditions
At Nelly Flagship Store, you have a 14-day return or exchange policy for in-store purchases. This policy is applicable only to unused products with the labels still attached and upon presentation of the receipt. Refunds will be made to the same means of payment (and the same card if card as means of payment) used for the purchase. Items purchased in the store can only be returned, exchanged, or claimed for warranty in the store, with the presentation of a receipt. We do not accept returns, exchanges, or warranty claims for products purchased online in the store.
For hygiene reasons, the return/exchange policy only applies to unopened packaging for jewelry, swimwear, and underwear. Our return/exchange policy does not apply to gift cards.
Nelly Flagship Store is a cashless establishment.
Store credit vouchers are only valid in the store and are valid for one year.
Member offers and other promotions may vary between online and Nelly Flagship Store. Most offers are applicable for online purchases at Nelly.com. Offers are only valid at Nelly Flagship Store if specified. Nelly Flagship Store may have local campaigns that are exclusively valid in-store.