Customer service women - NELLY.COM


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My Return

Have you received my return?

You will receive a return confirmation via email as soon as we have received your return. It may take up to 14 days for a return to be received and processed.

What does it cost to make a return?

Costs vary. It is your responsibility to choose the carrier and pay the resulting shipping fees.

Can I return items from different orders in the same package?

You are more than welcome to put items from different orders in the same return parcel. Just be sure to place the return slip for each order in the package, otherwise we cannot register your returns. And please contact our amazing customer service to ensure you're not charged double for the return fee.

Can I return sale items?

Absolutely! You have the same return rights for all items you order from us.

Can I make an exchange?

We don't have an exchange service, but of course you are welcome to send a return and to place a new order for the item(s) you want in exchange.

Christmas gifts on the way?

We currently have extended returns from now until New Year's Eve!