Customer service women - NELLY.COM


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My Return

Have you received my return?

You will receive a return confirmation via email as soon as we have received your return. It may take up to 14 days for a return to be received and processed.
If you returned items from different orders in the same package, then it may take a day or two longer before the returns are processed. You will receive a return confirmation email for each order.

What does it cost to make a return?

Costs vary. It is your responsibility to choose the carrier and pay the resulting shipping fees.

Can I return items from different orders in the same package?

You are more than welcome to put items from different orders in the same return parcel. Just be sure to place the return slip for each order in the package, otherwise we cannot register your returns. And please contact our amazing customer service to ensure you're not charged double for the return fee.

If I send a return and order the same item in a different size, can I still get the same discount?

Definitely! If the discount or the offer is no longer valid, then just contact our customer service after you placed your new order. They'll help you get the same discount again.

Can I return sale items?

Absolutely! You have the same return rights for all items you order from us.

Can I make an exchange?

We don't have an exchange service, but of course you are welcome to send a return and to place a new order for the item(s) you want in exchange.

My Return

Was the product different than you expected or do you need to change the size or color?
Here you'll find information on how to proceed when you returned your order or wish to make an exchange. Keep in mind you have 14 days to decide if you want to return your product(s), beginning from the time you receive your package.

Remember it is you, the customer, who is responsible for the return until we have received and registered it, so always save your postage receipt. It can sometimes take up to 14 days for a return to reach us and be processed at our warehouse.

The product has been added to your shopping bag.