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What does it cost to make a return?

You are responsible for the return costs if you choose to make a return.

Have you received my return?

You will receive a return confirmation via email as soon as we have received your return. It may take up to 14 days for a return to be received and processed.

Can I return items from different orders in the same parcel?

You are more than welcome to put items from different orders in the same return parcel. Just be sure to place the return slip for each order in the package, otherwise we cannot register your returns.

Can I return sale items?

Absolutely! You have the same return rights for all items you order from us.

Can I make an exchange?

We don't have an exchange service, but of course you are welcome to send a return and to place a new order for the item(s) you want in exchange.

My Return

Was the product different than you expected or do you need to change the size? Here you will find information on how to proceed when you have sent back your order or wish to make an exchange. Keep in mind you have 14 days to decide if you want to return your product(s), beginning from the time you receive your package.

Remember it is you, the customer, who is responsible for the return until we have received and registered it, so always save your deposit slip. It can sometimes take up to 14 days for a return to come to us and be processed at our store.