Customer service women - NELLY.COM

Ask Us a Question!

We'll do our best to reply to your query as soon as possible, within 48 hours, weekdays (Mon-Fri).

Doing some Christmas shopping?
We have extended our return period until New Year's!
Psst.. Check here to make sure your delivery arrives in time for Christmas.

We are currently experiencing particularly high demand at our warehouse, which can unfortunately result in longer delivery times. We apologize and want you to know we're working as fast as we can! <3 Nelly

Make sure not to give out any sensitive personal information, such as card number, account number, date of birth, or password.

Fields marked with * are mandatory.