Customer service women - NELLY.COM



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Has my order been processed?

You will receive an order confirmation at the email address you provided almost immediately after your purchase has been approved.

The purchase did not go through, but has it made a reservation anyway?

A charge in your bank account may rarely occur even if there was an error in the order. In such a case, it will be undone within 1-5 business days.

When will I receive reimbursement for my return?

When you return something to us the refund is based on the payment method you chose for the original order. If you choose to pay with credit/debit card, the refund will be placed onto the same card This money will usually be received within 2-3 banking days, but can take up to 6 banking days until it is available on your account. If the order was paid by Nelly money or gift card we credit your Nelly account to the value of the returned goods once the returned item/s are registered with us. If the order was made using paypal, then your paypal account will be refunded once we have processed your return, although this can occasionally take up to 5 working days.

Debit Cards

  • No charge
  • Visa, MasterCard or American Express
  • £9.95 return postage

We currently accept only VISA, MasterCard and American Express. When you pay with a debit card, the transaction is processed by our payment partner, Adyen, to ensure fast and secure payment.

The product has been added to your shopping bag.