Customer service women - NELLY.COM



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How do I place an order?

Add the item(s) you would like to purchase in your shopping bag and proceed to checkout. Enter your details and double-check to see if everything is correct. Choose a payment method and check the to agree to our Terms and Conditions (after reading them, of course). Then click the button "Confirm and Complete Purchase" to place your order. Within a few minutes, you should receive an email from us with your order confirmation.

Where is my order?

We will send you a dispatch confirmation email as soon as the package leaves our warehouse. This email will contain a link to the DHL Track & Trace website where you can track the shipment. Note that the shipment only becomes traceable when the package has arrived in The Netherlands, usually a day or two from the shipping date.
If you have not received your order within 2-4 working days (Mon-Fri), you will receive a notice regarding the delay. It may be that one item had to be back-ordered or that we are experiencing slight delays due to a high workload at If you have not yet received your order within 7 working days (Mon-Fri) after receiving a delivery update from us, kindly contact our customer service team.

Can I change or cancel my order?

You cannot personally change your order after approving purchase. However, our customer service can change or remove items from your order as long as the order has not yet been processed by our warehouse. Contact us here and we'll be happy to help. Please note that we do our best to process and ship all orders as quickly as possible, and there is only a small window in which we can make changes to an order. This means we may not always be able to help you, even if you contacted us right away.

My order

When you become a member with us, you get access to My Pages. There, you will find information on all your orders; when you ordered, what products you ordered, what it cost, and what payment method you used. You also get a good overview of all the products you saved as favorites. Need to change your address, phone number or other information? You can do this also in My Pages!

The product has been added to your shopping bag.