We deliver as usual, so that everyone can get some Nelly-love, especially now ❤
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You'll find the tracking number of your parcel in our confirmation email. It'll allow you to track your delivery on UPS' website. Please ensure someone is able to retrieve the parcel upon arrival. For safety reasons, if no one is able to take the parcel upon delivery, UPS will take it back because it must be delivered to you personally.
After two delivery attempts, the parcel will be dropped off at the closest UPS access point from the delivery address. If no UPS Access Point is available, UPS will attempt a third delivery attempt, after which the parcel will be sent back to us.
The first delivery attempt is always made at the original delivery address, during business hours.
If you haven't received our parcel within 4 to 7 business days (Mon-Fri), you must have received an email about the delay. It is possible one article wasn't available or that your order got delayed due to a high work load at our warehouse. If you haven't still received your order 7 business days (Mon-Fri) after you received our delivery confirmation email, we adivse you to contact our customer service. Please note that delivery times are calculated from the day the parcel is shipped.
If you have not received your order confirmation shortly after you placed your order, it could mean that something has gone wrong with your purchase. Log in to My Page to see the status of your order. Go to "My Orders", search for the order and double check that everything looks okay.
If you had the bad luck of items turning out to be sold out due to an incorrect stock balance, then unfortunately we will not be able to ship them to you when/if they are eventually restocked. We recommend you place a 'Size Monitor' on the item. You will be refunded for the cancelled items in the usual manner.