Customer service women - NELLY.COM

Common questions right now:

Where is my return?
In My pages you can track your return(only applies to members who are logged in). A return takes about 14 days to process, starting from the day you hand in the package to an agent. We will email you a confirmation as soon as the return is processed.

Do you want to change or delete your order?
You do not have the opportunity to change your order yourself after you have confirmed it. However, our customer service can change or remove goods from your order as long as it has not been processed by our warehouse. Contact us directly via chat and we have the best chance of being able to help you before the order has been locked for handling.

Are you waiting for your package?

You can find the tracking information in the delivery confirmation email!

You can also try searching for the answer to your question here.

Still have questions?
Send us an email


Make sure not to give out any sensitive personal information, such as card number, account number, date of birth, or password.

Fields marked with * are mandatory.

The product has been added to your shopping bag.