Welcome to Nelly's world! The Nelly Flagship Store offers a unique shopping experience in the heart of Copenhagen, at Frederiksberggade 3A.
The store focuses on the fashion experience. Here you will find selected items from our best range, both from Nelly and external brands. As a customer in our store, you can try on and feel the products, get personal styling tips and help from our fashion experts, create content, and much more!
Address: Frederiksberggade 3A, Copenhagen - Directions
Store Opening Hours:
Monday - Friday: 10 am - 7 pm
Saturday: 10 am - 6 pm
Sunday: 11 am - 6 pm
Store Purchase Terms & Conditions
See also - Flagship Store Stockholm
Frequently asked questions & answers
Are the prices in the Nelly Flagship Store the same as online?
Most prices in the store are the same, but prices and offers may differ between online and in-store.
Do offers and discount codes apply in stores?
Member offers and other offers may differ between online and in-store. Most offers are only valid for online purchases. Offers are only valid in the respective store if this is stated. Our Flagship Stores may have local promotions that are only valid in the respective store.
Does this apply to gift cards purchased online at the Nelly Flagship Store in Copenhagen?
No, we do not currently redeem or sell gift cards at the Nelly Flagship Store in Copenhagen.
I have a gift card/voucher from the Nelly Flagship Store – can I use it to shop online?
No, gift cards are only valid in the store where you receive them.
Can I choose delivery to the Nelly Flagship Store when shopping online?
No, the delivery options available to you are presented at checkout before payment.
Can products purchased online be returned, exchanged, or complained about at the Nelly Flagship Store?
No, products purchased online cannot be returned, exchanged, or complained about in store.
Can products purchased in store be returned online?
No, products purchased in a Nelly Flagship Store can only be returned, exchanged, or complained about in the store where the purchase was made.
Can I see purchases from the Nelly Flagship Store on My Pages at Nelly.com?
You will not see purchases made in the Nelly Flagship Store on My Pages at Nelly.com. It is important that you keep the receipt you receive when shopping in-store so that you can exchange items if necessary.
Can I see which products are available in the Nelly Flagship Store on the website?
Our Flagship Stores carry a carefully selected range of products, including our own Nelly products and must-haves from other brands we like. The store range is designed to inspire anyone interested in fashion. It is not possible to see online what range is available in our Flagship Stores, but we believe and hope that you will not be disappointed!
Do you have the same range online as in the Nelly Flagship Store?
Our Flagship Stores carry a carefully selected range of products, including our own Nelly products and must-haves from other brands we like. The store range is designed to inspire anyone interested in fashion. It is not possible to see online what range is available in our Flagship Stores, but we believe and hope that you will not be disappointed!