Customer service women - NELLY.COM


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Standard Delivery

  • 5.95 € standard shipping fee

  • Delivery within 3-6 working days (Mon-Fri)

  • DHL delivery

Where is my order?

The delivery time in Belgium is 3-6 business days (Mon-Fri). You will be able to find the tracking number in the dispatch confirmation email. Using the tracking number, you will be able to track your package at DHL Belgium.

Missing your order confirmation?

If you have not received your order confirmation shortly after you placed your order, it could mean that something has gone wrong with your purchase. Log in to My Page to see the status of your order. Go to "My Orders", search for the order and double check that everything looks okay.

I received an email saying that one or more items from my order are sold out. Will these be shipped later?

If you had the bad luck of items turning out to be sold out due to an incorrect stock balance, then unfortunately we will not be able to ship them to you when/if they are eventually restocked. We recommend you place a 'Size Monitor' on the item. You will be refunded for the cancelled items in the usual manner.

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