Do you regret your purchase? No problem. At Nelly.com you always have a 14-day right of return, which means that within 14 days of receiving your item you need to register your return with Nelly.com. For more information about your right of withdrawal, please see our general terms and conditions which you can find here.
We charge a €9.95 return fee per return shipment.
Register your return
To register a return - log in to My Pages and select "Make a return". If you are not a member of Nelly.com, you can register your return here.
Products that cannot be returned
There are certain products that are exempt from the right of return and these are products with broken seals that cannot be returned for health or hygiene reasons (e.g. underwear, cosmetic products, swimwear, hair dryers and similar products, razors and electric toothbrushes). For more information on products not covered by the right of return, see our general terms and conditions here.
Any questions about returns and exchange?
Read questions and answers regarding returns in our help center.