NLY Scandinavia AB (556653-8822) conducts activities for Nelly.com and Nlyman.com. Below is our returns and refund policy.
We normally have a 14 day returns policy. This comes into effect from the day you receive the goods from us. Complete the following process in order to make a return at Nelly.com/nlyman.com
1. Fill in the return slip, specify a return code 1-9 as well as the quantity of the item/s you wish to return.
2. Enclose the return slip with the item/s you wish to return in the same package that you received them in (this is not essential but recommended).
3. Make sure that this is the return address on your parcel:
CDON Group Logistics AB
4. You can then send the package through a postal service of your choice. As the customer, you are responsible for the return costs.The customer must be able to provide us with proof of return of the parcel, with a valid receipt, or if possible, the tracking number of the parcel. When we have received and registered your returned item/s in their original condition, we will then process your refund.
Our finance department will release the money back into your account within 24 hours of receiving your return. This money will usually be received within 2-3 banking days, but can take up to 6 banking days until it is available on your account.
If you have used a gift card, then your gift card will be refunded to the value of the item. This can take up to 48 hours.
We do not exchange items. If you would like to exchange an item we recommend that you send back the unwanted item for a refund and then order the item you want from the website. Please note that we will only refund items that are sent back to us in their original condition. However, if we have delivered a wrong or faulty/damaged item then you must contact our customer service team, who will arrange a free return for you.
It usually takes 2 weeks from the time you sent your return to when you receive your refund. In exceptional cases it can take up to 30 days to receive your refund. This is the maximum time allowed by law.
We try to ensure that your goods arrive free from defects. However, should you receive faulty items or an incorrect delivery, please make sure you contact our customer service team as soon as possible and no later than 14 days after delivery. We will arrange for a free courier return service in such cases.
When a complaint is made an investigation of the product is carried out, in some cases we will send your complaint for further investigation to the supplier. Your views are highly valued, therefore we ask you to contact us to give us your opinions and express your concerns.