Terms of Delivery
Standard delivery from Nelly.com/Nlyman.com takes 5-10 working days and cost $10 while our Express delivery service takes 2-6 working days and costs $15. Some products are in high demand and if sold out the warehouse staff might wait a few days if they are expecting new arrivals. During times of high traffic, such as public holidays, there may be slightly longer delivery times.
Note! The receipt is found inside the package.
You will receive a confirmation email from us when your order is processed. You will also receive a dispatch email when your order has left the warehouse. This will include a tracking number so you can track the progress of your order with the delivery company. Make sure someone is home to sign for the package otherwise the delivery company may not leave the package. This is done for security reasons. We want to be sure your order reaches you. If you do not receive a dispatch email within 4 working days, please contact customer service.
We reserve the right to cancel a sale in the event stock is sold out or our suppliers are unable to supply an order, and for any price errors that may occur. Sometimes items you ordered are not in stock but can be back ordered. An email will be sent to you within 1-3 days informing you of any of these issues. Contact us if you wish to cancel the remainder of your order or if you have any questions regarding delivery times, etc.
Customs & Taxes
Depending on the destination, there might additional charges to be paid by the receiver for their package, such as customs & duty charges, VAT/local taxes, etc... These are not included in the price paid at checkout. Only the value of the item(s) and the delivery fee are paid at the checkout, even though an estimate of said import charges can be given depending on the shipping destination. These charges are the responsibility of the buyer.
An email from the carrier is normally sent out to the buyer when the additional charges have been calculated, before the delivery takes place, informing them of the amount left to pay, otherwise the buyer is contacted directly by phone.
Only US orders under 200 USD are eligible as tax & customs free imports (= low-value orders) as well as orders to Australia up to 1000 AUD.
Once a parcel has entered the destination country, it will held by customs for clearance, at which point the import duties and tax fees will be calculated by the authority in charge, if there are any.
In case of forced return to sender due to these charges not being covered, a nominative/penalty fee may apply on the sum refunded.
If you need more information on this, please contact our customer support team directly.
Standard delivery costs $10 USD and Express delivery costs $15 USD.
When we refer to days, regarding delivery we refer to normal working days. This is Monday-Friday excluding public holidays.