Please be aware that displayed prices are exclusive of all tax which may be payable in relation to your order. To keep things simple, we'll calculate local taxes and charges at checkout so there are no surprises when your parcel arrives. The currency selector is to be used as a guide only and in all cases you will still be charged in USD.
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Delivery time is 10-15 work days (Mon-Fri) from the day you receive handler confirmation. If you have not received your order within this time, you will receive a notice regarding the delay. It may be that your item has to be back-ordered or that it is just slightly delayed due to the high load Nelly.com/Nlyman.com is currently experiencing. If you have not received your order within 15 work days after (Mon-Fri) receiving a delivery update from us, we ask you to contact our customer service team so we can check what has happened.
If you have not received your order confirmation shortly after you placed your order, it could mean that something has gone wrong with your purchase. Log in to My Page to see the status of your order. Go to "My Orders", search for the order and double check that everything looks okay.
If you had the bad luck of items turning out to be sold out due to an incorrect stock balance, then unfortunately we will not be able to ship them to you when/if they are eventually restocked. We recommend you place a 'Size Monitor' on the item. You will be refunded for the cancelled items in the usual manner.