When ordering from our site, you agree to the prices listed on the site. A sales tax of 25% is included in all prices. Delivery and payment costs are not included and will be added when you reach the checkout. £3.95 standard shipping. Free shipping when you spend over £75.
If you choose to pay with a credit card there are no extra payment charges.
We only accept credit/debit card payments from VISA and Mastercard. When you pay with your credit card the payment will be managed by our payment partner DIBS for a quick, smooth and safe payment.
How a credit card purchase works:
- Once you have selected the products you want and clicked through to the checkout, fill in your personal data and sign in.
- Thereafter you choose credit card as the payment method. The page will then automatically update and you will be able to fill in further information.
- Make sure the credit card information you have filled in is correct before you complete the purchase.
- The money will be reserved on your account (which means that you won't be able to use the money for other payments, but the money hasn't actually been withdrawn from your account).
The payment gateway (DIBS) that all card payments pass through meets the PCI-DSS requirements.
Pay faster and securer with PayPal. You can choose to pay either with your PayPal account or with a credit or debit card that is connected to your PayPal account. For more information go to www.paypal.com/uk.
Our campaigns cannot be combined with each other and you cannot use two different gift cards or discount codes to pay one single order with.
If you have a discount code or a gift card, use it at the checkout. Enter the code and press the button to activate it and the value of the discount will be deducted automatically from the total. If the discount code covers the full amount of the order, this will be your payment. If the discount covers only part of your total payment you need to choose another payment option for the remaining amount of the order. This also applies to gift cards that are used on our site. If you have any Nelly Discount Points, you will find the validity of those under My Pages.
If you paid with a discount code or a gift certificate and decide to return your purchase, the balance on your voucher or your voucher will be restored within 48 hours after the return is registered, provided that the discount code / gift certificate is still valid.
We use SSL (Secure Socket Layer) which is a protocol for secure data transmission over the Internet (or other networks).
A protocol is a set of rules and procedures on how information (data) should be treated. SSL protocol processes the data through a encryption process. This is done to make the data unreadable during transmission between the two computers. When data is received by the recipient, SSL "puts together" the data in its original order, and checks so that the sender is correct (Server Authentication) and verifies that the data hasn't been altered in transit (message integrity).
If you have any questions regarding any of these terms please contact the customer service team under ”Contact us” on the site.