flygplan Delivery within 3-6 working days
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UK Customer service

customer service

Terms of Delivery

Normal delivery from Nelly.com takes 3-6 days. Some products are in high demand and if sold out the warehouse staff might wait a few days if they are expecting new arrivals. During times of high traffic, such as public holidays, there may be slightly longer delivery times.


Note! The receipt is found inside the package.

You will receive a confirmation email from us when your order is processed. You will also receive a dispatch email when your order has left the warehouse. This will include a tracking number so you can track the progress of your order on the UPS website. Make sure someone is home to sign for the package otherwise UPS will not leave the package. This is done for security reasons. We want to be sure your order reaches you. If you do not receive a dispatch email within 3 working days, please contact customer service.

Your first order with us needs to be delivered to your home address. This is to protect both you and us against fraudulent activity. Any subsequent orders can be delivered to an address of your choosing.

We reserve the right to cancel a sale in the event stock is sold out or our suppliers are unable to supply an order, and for any price errors that may occur. Sometimes items you ordered are not in stock but can be back ordered. An email will be sent to you within 1-3 days informing you of any of these issues. Contact us if you wish to cancel the remainder of your order or if you have any questions regarding delivery times, etc.


Delivery costs within UK


Delivery £4.95


Please note


When we refer to days, regarding delivery we refer to normal working/business days. This is Monday-Friday excluding public holidays.
At the moment we are moving our main warehouse to improve the service! During the move we might experience slightly longer delivery times, this could take up to 10 working days.

If you have any enquiries then please contact our customer service team that has all the information about the move.