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It is ok to write your own return receipt and include it in the package you send back to us.
On this receipt write your customer number, the order number and the item number of the goods you are returning.

If you have not saved the information about the item you wish to return you can simply login to "My page" and click on the relevant invoice to see all the information regarding items you have ordered.
For exchanges, you should also specify which product you wish to exchange for.
Send to:

Nelly.com
Return Department
Ålandsgatan 10
50441 Borås
Sweden



If you want more information feel free to contact our customer service team.

So that we can send an order we require the delivery address. The invoice would have arrived with your delivery. However if you cannot locate it you can find the details of your purchase by logging into your Nelly customer account.

Of course you are always welcome to contact our customer service team if you are unsure or want to know more about this.

All returns are confirmed via email as soon as they have arrived and have been registered with us. If you feel that your return should have arrived but you have not received a confirmation you are welcome to check with our customer service team and they can check the status of your return. When you return an item please provide your customer number, the order number, the name of the item (item number if possible) and the date sent. This will enable us to process your return quicker.

You can view detailed information about purchases you have made at Nelly.com on "My page". You can also view information regarding returns on this page. To check this login to your Nelly account and click on the relevant invoice to see all the information regarding items you have ordered.

 

First name *		Surname *
E-mail *		Repeat e-mail *
Customer number		Order number
Date of birth		(if you have forgotten your customer number)
Title *
Category *	Select category Return - Exchange - ComplaintDeliveryPayment / InvoiceTechnical issuesOther queriesCustomer - LoginPurchasing / Product RangePR/Press
Message *
	Send

Enter the amount of 7 + 7?* 39 871

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